Most orders take 3-4 business days to process before shipping. After your package leaves our facility, delivery usually takes 5-15 business days for the United States, 7-15 business days for the UK and Europe, and 10-20 business days for other destinations.

Yes. Once your order is shipped, we will send a tracking number to the email address used at checkout. If you do not see it, please check your spam or junk folder first.

Yes, ssiki ships to many international destinations. Delivery times may vary depending on your country, local customs, and the carrier's final delivery process.

Please contact us as soon as possible at support@ssiki.com. If your order has not been processed yet, we will do our best to update the address. Once the package has shipped, we may not be able to change the delivery details.

You may contact us within 30 days of receiving your order. Items should be unused, in original condition, and include the original packaging when applicable. For damaged or defective items, please include clear photos so we can help faster.

Email us with your order number, a short description of the issue, and photos or a short video if possible. Our support team will review the case and offer the most suitable solution.